Work Experience

V.P., Treasury Technical Consultant                                                         Bank of America – Chicago, IL | 08/2021 – Present

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• Spearheaded Treasury implementation projects, delivering 400+ successful projects while increasing client satisfaction by 5% yearly.

• Mitigated risks by identifying and analyzing data for treasury client onboarding, which decreased onboarding timelines by 10%. Implemented a new risk assessment framework, which reduced risk in project-related issues.

• Enhanced product knowledge by obtaining four certifications to drive and improve technical onboarding documents for clients and drive associate and client satisfaction.

V.P., Treasury Account Manager                                                              Bank of America – Chicago, IL | 04/2020 – 08/2021

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• Expanded business banking portfolio by 23% through strategic partnerships and targeted client outreach.

• Strengthened risk management by partnering with the product team to develop new fraud prevention protocols, which led to a 27% reduction in portfolio losses due to fraud.

• Optimized client onboarding process by partnering with product manager to implement new digital training videos, resulting in a 15% decrease in onboarding time.

V.P., International Treasury Manager                                                     Bank of America – Chicago, IL | 08/2017 – 04/2020

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• Developed and launched a new international onboarding tool, decreasing client onboarding delays by 30%.

• Identified and mitigated risk controls by partnering with global partners to ensure proper AML department understanding and protect the bank from potential losses.

• Collaborated with sales, operations, and technology teams to improve product delivery and client increased client satisfaction and portfolio growth Year over year by 9% while driving responsible growth.

Senior Treasury Service Director                                                              Bank of America – Chicago, IL | 09/2013 –08/2017
 

• Led and trained a Treasury Services team of 10 to deliver top client experiences for large corporations.

• Received recognition for achieving 3%-5% revenue growth by implementing innovative product management solutions to address ongoing business issues and meet client needs.

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                                                                                                  Education
 

• ​Bachelor of Science in Applied I.T. (University of Maryland Global Campus, May 2025)

• Associates of Science in Business Management (University of Maryland Global Campus, December 2024)

• Google Data Analytics Certificate

• Google I.T. Support Certificate

• Google Project Management Certificate

• University of Maryland Accounting Foundation Certificate

 

                                                              Community Involvement

Outside of my professional responsibilities, I actively volunteer with Bank of America HOLA, engaging in diverse events and aiding local non-profits with translation web marketing programs. This commitment to community service reflects my dedication to making a positive impact beyond the workplace.

Work with Local JLA community schools for low-income community students to supply education training on career and finances.

Volunteer with the local community to supply free resume writing aid to job-seeking individuals.

My commitment to community service has been recognized for three years, underscoring my dedication to making a positive impact beyond the professional sphere.